<ul><li>Assist in planning, organizing, and overseeing operational activities to ensure efficient and effective service delivery.</li><li>Supervise, train, and support operational staff, fostering a positive and productive work environment.</li><li>Identify and implement process improvements to enhance operational efficiency and customer satisfaction.</li><li>Ensure compliance with company policies, industry standards, and regulatory requirements.</li><li>Prepare and present operational reports, including performance metrics and operational issues, to senior management.</li><li>Address and resolve operational issues and customer complaints promptly and effectively.</li><li>Assist in managing the operational budget, ensuring cost-effective operations.</li><li>Ensure that all operational activities adhere to safety and security protocols.</li></ul>

Assistant Operation Manager