<ul><li>Supervise front desk operations to ensure smooth check-in/check-out processes.</li><li>Handle guest complaints and queries promptly, ensuring high satisfaction.</li><li>Coordinate with other departments for seamless guest services.</li><li>Train and mentor front desk staff, scheduling shifts as needed.</li><li>Ensure proper handling of cash, billing, and POS operations.</li><li>Monitor lobby area cleanliness and presentation standards.</li><li>Maintain records and reports related to occupancy and guest feedback.</li><li>Support in managing reservations, room allocations, and upgrades.</li><li>Uphold brand standards in guest interactions and service quality.</li><li>Assist Front Office Manager in day-to-day administrative and operational duties.</li></ul>

Assistant Manager-Front Desk