<ul><li>Supervise and coordinate the activities of team members, ensuring adherence to policies, procedures, and performance standards.</li><li>Provide direction, support, and mentorship to team members to foster a productive and motivated work environment.</li><li>Oversee daily operations and ensure efficient workflow within the department.</li><li>Monitor key performance indicators (KPIs), analyze operational data, and implement improvements to enhance productivity and performance.</li><li>Maintain a customer-focused approach, ensuring high standards of service delivery and customer satisfaction.</li><li>Address customer inquiries, complaints, and feedback promptly and effectively.</li><li>Assist in budget preparation and management, monitoring expenditures and ensuring adherence to financial guidelines.</li><li>Contribute to cost-control measures and strategies to optimize departmental resources.</li><li>Collaborate with management to develop and implement departmental goals, objectives, and strategic initiatives.</li><li>Align team activities with organizational objectives and contribute to business growth and development.</li></ul>

Assistant Manager