<ul><li>Handle inbound and outbound calls, addressing customer inquiries, complaints, and support requests.</li><li>Provide accurate information about products, services, policies, and promotions.</li><li>Resolve customer issues promptly, ensuring high levels of customer satisfaction and retention.</li><li>Document call details and customer interactions in the system for future reference.</li><li>Meet daily, weekly, and monthly call handling and quality targets set by management.</li><li>Follow up on customer calls, as needed, to provide timely solutions and updates.</li><li>Assist customers with troubleshooting and escalate complex issues to the appropriate department.</li><li>Work closely with other teams, such as sales and technical support, to ensure smooth customer service.</li><li>Maintain a professional and friendly demeanor, upholding the company's service standards.</li><li>Continuously update product knowledge and call-handling skills through training and feedback sessions.</li></ul>

Assistant Executive/Executive-Call Centre