Area Service Manager-IVD Industry

2 - 6 Years of Experience rupess outline icon

Not disclosed time outline icon

Full Time

Transasia Bio-Medicals Ltd.

time outline icon Sivasagar, Assam, India

Posted on 16-07-2024

180 Views

1 Vacancy

Description

Supervise and manage a team of field service engineers, providing guidance, training, and performance evaluations.
Foster a collaborative and high-performing team environment.
Oversee the installation, maintenance, and repair of IVD equipment at customer sites.
Ensure timely and effective resolution of technical issues and customer complaints.
Build and maintain strong relationships with customers, understanding their needs and ensuring satisfaction with service delivery.
Act as the primary point of contact for key customers within the designated area.
Ensure all service activities comply with regulatory standards and company quality assurance processes.
Implement and monitor quality control procedures to maintain high service standards.
Develop and manage service schedules, ensuring optimal resource allocation and timely completion of service tasks.
Monitor and report on service metrics, including response times, resolution rates, and customer satisfaction.