Area Service Manager-IVD Industry
2 - 6 Years of ExperienceNot disclosed Full Time
Transasia Bio-Medicals Ltd.
Ranchi, Jharkhand, India
Posted on 16-07-2024
123 Views
1 Vacancy
Description
- Supervise and manage a team of field service engineers, providing guidance, training, and performance evaluations.
- Foster a collaborative and high-performing team environment.
- Oversee the installation, maintenance, and repair of IVD equipment at customer sites.
- Ensure timely and effective resolution of technical issues and customer complaints.
- Build and maintain strong relationships with customers, understanding their needs and ensuring satisfaction with service delivery.
- Act as the primary point of contact for key customers within the designated area.
- Ensure all service activities comply with regulatory standards and company quality assurance processes.
- Implement and monitor quality control procedures to maintain high service standards.
- Develop and manage service schedules, ensuring optimal resource allocation and timely completion of service tasks.
- Monitor and report on service metrics, including response times, resolution rates, and customer satisfaction.
Category
Marketing / Business Development
Preferred Education
DMLT (Diploma in Medical Laboratory Technology)MSc (Master of Science)BTech / BE (Bachelor of Engineering)BSc (Bachelor of Science)
Key Skills
Technical SupportCustomer TrainingData AnalysisCollaborationProduct Feedback
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