Area Service Manager-IVD Industry

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Area Service Manager-IVD Industry

work outline icon2 - 6 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Transasia Bio-Medicals Ltd.

time outline iconRanchi, Jharkhand, India

Posted on 16-07-2024

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1 Vacancy

Description

  • Supervise and manage a team of field service engineers, providing guidance, training, and performance evaluations.
  • Foster a collaborative and high-performing team environment.
  • Oversee the installation, maintenance, and repair of IVD equipment at customer sites.
  • Ensure timely and effective resolution of technical issues and customer complaints.
  • Build and maintain strong relationships with customers, understanding their needs and ensuring satisfaction with service delivery.
  • Act as the primary point of contact for key customers within the designated area.
  • Ensure all service activities comply with regulatory standards and company quality assurance processes.
  • Implement and monitor quality control procedures to maintain high service standards.
  • Develop and manage service schedules, ensuring optimal resource allocation and timely completion of service tasks.
  • Monitor and report on service metrics, including response times, resolution rates, and customer satisfaction.

Category

Marketing / Business Development

Preferred Education

DMLT (Diploma in Medical Laboratory Technology)MSc (Master of Science)BTech / BE (Bachelor of Engineering)BSc (Bachelor of Science)

Key Skills

Technical SupportCustomer TrainingData AnalysisCollaborationProduct Feedback

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