<ul><li>Oversee and manage after-sales service operations within the assigned region or territory.</li><li>Supervise service engineers/technicians to ensure timely installation, maintenance, and repair of equipment.</li><li>Ensure high customer satisfaction through prompt service response and issue resolution.</li><li>Monitor service KPIs including turnaround time, first-time fix rate, and customer feedback.</li><li>Coordinate with sales, logistics, and technical teams to support client requirements efficiently.</li><li>Plan preventive maintenance schedules and ensure adherence to service contracts and SLAs.</li><li>Manage spare parts inventory and ensure cost-effective utilization of service resources.</li><li>Train and guide service staff on technical updates, customer handling, and safety standards.</li><li>Prepare and submit regional service performance reports to senior management.</li></ul>

Area Service Manager