Area Service Manager

institute logo

Area Service Manager

work outline icon0 - 5 Years of Experiencerupess outline iconNot disclosed time outline iconFull Time

Transasia Bio-Medicals Ltd.

time outline iconRanchi, Jharkhand, India

Posted on 12-09-2024

146 Views

1 Vacancy

Description

  • Oversee and manage day-to-day service operations in the assigned area, ensuring that all service activities are completed on time and to the highest standard.
  • Ensure that service teams follow company policies, safety regulations, and industry standards during repairs, installations, and maintenance work.
  • Develop and implement strategies to improve service quality and operational efficiency.
  • Lead and supervise a team of service technicians, coordinators, and other service personnel.
  • Recruit, train, and mentor service staff to ensure a high-performing team capable of delivering quality service.
  • Conduct regular performance reviews and provide feedback to team members to foster continuous improvement.
  • Serve as the primary point of contact for customers within the area, addressing concerns, complaints, and service requests in a timely and professional manner.
  • Build and maintain strong relationships with key customers to drive loyalty and repeat business.
  • Conduct customer satisfaction surveys and take corrective actions based on feedback to enhance service delivery.

Category

Engineering / Maintenance

Key Skills

Service Operations ManagementTeam Leadership and DevelopmentCustomer Relationship ManagementMaintenance and Repair OversightBudget and Cost Control

Aggregated job.

Learn more