Application Support Engineer

Roles & Responsibilities:

• 1. Understanding and experience with Hospital Information System (HIS), Patient Administration, and Clinical Information Systems
• 2. Performing analyses on software application functionality and suggesting improvements. Consulting with the software development team, partners / vendors and internal users to improve application performance
• 3. Establishing the root causes of application errors and escalating serious concerns to the Senior members with incident reports. Identify Potential Issues: foresight to anticipate and address potential issues before they become issues
• 4. Keeping record of configuration changes, scheduling application updates, preparing maintenance plans. Maintaining and updating technical documents and procedures
• 5. Onboard New Users: ensuring new users of an application have a smooth on boarding process. Delivering regular and customized training to teams
• 6. Problem Solve and Troubleshoot: First line of defence in finding the root causes of an application malfunction and provide necessary support to resolve them
• 7. Provide immediate response to customer inquiries in accordance with service standards. Managing ticketed query systems
• 8. Assisting with systems integrations
• 9. Liaise with all users in order to understand the work processes and requirements that are required to be addressed
• 10. A proactive approach to improving levels of service wherever possible
• 11. Good Interpersonal & Communication skills both written and verbal.
• 12. Working knowledge of SQL databases researches and resolves issues by understanding simple to complex queries against databases
• 13. Learn & Adapt new technologies which will benefit to enhance organization operations
• 14. Ability to learn and master employer‐specific software’s, ability to diagnose and address
• 15. Hands on with web hosted application setup
• 16. Complex problem solving, providing the estimates of effort

Desired Candidate Profile

• Experience - 3 years to 4 years
• Qualification - Degree/Diploma In IT, MCA/ BCA/B.Tech

Other skill sets :

• Rolled out minimum one HMS as core member
• Good communications skills in English and Hindi are must.
• Able to work in shifts
• Should be a good team member
• Excellent verbal and written communication skills
• Strong analytical skills